Increase guest loyalty, team member engagement, internal productivity and guest revenue. Engage our services to achieve your brand experience.
- Building guest experiences from the inside out with a proven process to improve guest loyalty
- Coaching to build a cohesive guest services culture that delivers memorable moments
- Training workshops customized to achieve your objectives and deliver your brand promise
- Creating a clear path with guest experience strategy and modeling
Carol and Connie are a dynamic team; one complimenting the other. Their approach combines practical and useful tips to engage and please their audience. Combining humor with examples, Carol and Connie’s presentation leads to excellent practice tips that make the best impact on our guests
-Stephanie Murphy, Greenwood Gardens
It was a pleasure to work with Connie McCaw and GEMS. As we embark on a time of extensive change and growth, she collaborated with us to create a staff retreat/training focusing on the guest experience. It was a great experience with full participation by the team. We came away with a list of next steps and have already begun working on them to maintain the momentum created.
-Michelle Provaznik, Director, The Gardens on Spring Creek
Connie understands how important interactions between visitors and staff can be and how they impact someone’s experience. She is personable and accommodating, going the extra mile whenever possible.
-Jeff Durst, Education Program Manager, Hagley Museum
Connie developed an interactive, thoughtful program on customer engagement for our farmers and retail farm market owners. She went above and beyond by filming actual customer interactions and capturing the farm stories that best allow customers to relate to the people who grow or craft their food. Connie was great to work with, easy to connect with, and we would highly recommend her to other organizations or businesses who could think more critically about the needs of and desire to build relationships with their customers.
-Jodi Gauker, Agriculture Program Consultant, Chester County Economic Development Council
Connie McCaw is a consummate guest experience professional. She knows how to develop a guest experience strategy that achieves buy-in at all levels within the organization and results in the greatest impact an organization can achieve…a high-functioning culture of hospitality.
-Paul B. Redman, President and Chief Executive Officer Longwood Gardens